Frequently Asked Questions
Are your products really handmade?
Yes! Every collar and leash in our collection is handcrafted by skilled artisans using premium materials. No mass production — ever.
What materials are used?
We use only top-grade leather and premium hardware. Our products are built to last and designed to look exceptional.
What sizes are available?
Our collars and leashes come in a range of sizes to fit most breeds. Size guides are available on each product page to help you find the perfect fit.
How do I care for my leather collar or leash?
We recommend wiping with a dry or slightly damp cloth and applying a leather conditioner periodically to maintain suppleness and appearance. Avoid prolonged exposure to water.
How long does shipping take?
Standard orders ship within 5-10 business days. Express shipping (1-2 business days) is available at checkout for $15.
Do you offer free shipping?
Yes! Orders over $125 qualify for free standard shipping.
What is your return policy?
We accept returns within 30 days of delivery on unused items in original condition. For full details on returns, exchanges, and refunds, visit our Returns & Refunds page.
How do I contact you?
You can reach us through our contact page and we'll get back to you as soon as possible.